285 Customer Quotes for You to Enjoy

My father was and is a great father. My father always wanted to do stand-up. He wanted to be an actor. But instead he did two jobs. He did customer service at a hospital and he worked as a waiter at night. He pretty much sacrificed everything for his daughters. Sherri Shepherd

Service Great Father Everything Jobs Pretty Daughters Hospital Sacrificed He Instead Always His Waiter Did Wanted Customer Customer Service Worked Much Actor Night Two

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude. Simon Mainwaring

Positive Service Gratitude Better Job Better Job Exchange Consumers Between Becomes Provide Encourages Brand Customer Customer Service Customers Show Actively

Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace. Simon Mainwaring

Service Leadership You Employees Overwhelming Consider Corporate Everything Marketplace Structure Leaders Employee Styles How Affected Intentions Customer Customer Service Engagement Organizational Many Right

Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases. Simon Mainwaring

Loyalty Speak Honor Values Become Community Relationships Consistently Out Must Purchases Architects Directly Exchange Consumers Reach Demonstrating Brands Expects Form Customer Them Meaningful Companies Need

There is such a very large quantity of books clamouring for a buyer's attention that publishers have relied more and more on support such as blurbs as a way of getting an independent recommendation from a familiar name, much in the same way that Amazon.com will send an e-mail recommending Book A to a customer who's already purchased Book B. Sonny Mehta

Book Will Books Way Independent Recommendation Purchased More More And More Support Attention Name Quantity Very Familiar Same Send Getting Customer Much Large Publishers Buyer

I am a fashion designer. I'm not an environmentalist. When I get up in the morning, number one I'm a mother and a wife, and number two I design clothes. So the main thing I need to do is create, hopefully, exquisitely beautiful, desirable objects for my customer. Stella McCartney

Beautiful Fashion Morning Mother Wife Clothes Design Hopefully Objects Main Main Thing Environmentalist Am Up Get Customer Create Fashion Designer Exquisitely Design Clothes Thing Designer Desirable Number Two Need

Government must become lean and efficient and customer friendly. It must begin to pay its bills. Liberals believe this is radical and cruel. The rest of us think it is common sense. Stephen Moore

Customer discovery is the process of translating a founder's vision for the company into hypotheses about each component of the business model and creating a set of experiments to test each hypothesis. Steve Blank

Business Vision Component About Hypotheses Hypothesis Test Discovery Model Experiments Process Customer Translating Creating Business Model Company Each Founder Set

The business model is both the starting point and the scorecard for Customer Development progress. Steve Blank

Business Progress Both Point Development Model Customer Business Model Starting Starting Point

Market type determines the startup's customer feedback and acquisition activities and spending. It changes customer needs, adoption rates, product features, and positioning as well as its launch strategies, channels and activities. Steve Blank

The Lean Startup process builds new ventures more efficiently. It has three parts: a business model canvas to frame hypotheses, customer development to get out of the building to test those hypotheses, and agile engineering to build minimum viable products. Steve Blank

Business Three Build Building Engineering Startup Frame Those Out Minimum More Hypotheses Development New Lean Ventures Parts Builds Test Efficiently Model Get Viable Process Canvas Customer Business Model Agile Products

For Customer Development to succeed, everyone on the team - from investor or parent company to engineers, marketers and founders - needs to understand and agree that the Customer Development process is different to its core. Steve Blank

Needs Everyone Marketers Parent Investor Development Understand Different Process Customer Succeed Engineers Team Agree Company Founders Core

Any dispassionate observer would recognize that on Day One, a start-up has no customers, and unless the founder is a true domain expert, he or she can only guess about the customer, problem, and business model. Steve Blank

Day Business Problem Guess Unless Recognize Would About Only He He Or She Observer True Day One She Domain Model Any Expert Customer Customers Business Model Dispassionate Founder Start-Up

While 'The Owner's Manual' is not a formula for guaranteed success by any means, we're confident it will help reduce the failure rate of most startups that use our Customer Development process. Steve Blank

Visionary CEOs are product- and business-model-centric and extremely customer focused. Steve Blank

Extremely Visionary Focused Customer CEOs Product

Part of Customer Development is understanding which customers make sense for your business. Steve Blank

Business Understanding Sense Part Development Make Which Customer Customers Your

We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience. Steve Ells

Experience Complicated Job Made Too Our Way Cases Excellent Terrific Managers Just Customer Them Team Many

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway. Steven Burd

First Impact Greatest First-Person Impression Person Customer Speaks

As retail goes through a fundamental shift into the digital world, I believe Ocado's model and the high standards of customer service it provides will see it emerge as a powerful online player. Stuart Rose

Service World Digital Will Believe Digital World High See Emerge High Standards Online Through Retail Powerful Shift Provides Model Goes Customer Customer Service Standards Fundamental Player

The motivation to start the infrastructure business was to have at least one business that gives you annuity income. Others are services businesses that don't give you annuity income. If you keep the customer happy, you make money. But in a household, if there are five people, keeping all of them happy is also difficult. Subhash Chandra

You Business Happy People Money Difficult Others At Least One Give Gives Also Household Make Least Motivation Five Infrastructure Customer Them Businesses Keep Income Keeping Services Start

There's one thing a CEO should always keep at the front of their mind, and that's customer needs. Taavet Hinrikus

Needs Mind One Thing Always Front Customer CEO Should Keep Thing

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