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Customers Quotes
Leadership is not about a title or a designation. It's about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.
Robin S. Sharma
Work
Leadership
You
Inspire
Passion
Impact
About
Inspiration
Results
Involves
Spreading
Getting
Influence
Title
Customers
Your
Designation
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Anne M. Mulcahy
Management
Employees
Believe
Satisfied
About
More
Leads
Employee
Concerned
Person
Just
Which
Mean
Them
Customers
Fulfilled
Productive
Who
Whole
Profitability
Leaders must exemplify integrity and earn the trust of their teams through their everyday actions. When you do this, you set high standards for everyone at your company. And when you do so with positive energy and enthusiasm for shared goals and purpose, you can deeply connect with your team and customers.
Marillyn Hewson
Positive
You
Integrity
Trust
Positive Energy
Goals
Enthusiasm
Energy
Earn
Everyday
Everyone
High
Must
High Standards
Purpose
Through
Shared
Leaders
Customers
Your
Team
Standards
Connect
Actions
Company
Teams
Deeply
Set
The way management treats associates is exactly how the associates will treat the customers.
Sam Walton
Management
Treat
Will
Way
Exactly
How
Customers
Associates
Treats
When you are in business for a long time, you go through good times and bad times. When you go through bad times, you learn to control costs, satisfy customers better, satisfy employees better and become more transparent. Therefore, you build character in the company.
N. R. Narayana Murthy
Time
Good
Character
You
Business
Better
Long
Long Time
Employees
Build
Become
Control
Bad
More
Costs
Through
Bad Times
Good Times
Learn
Go
Times
Customers
Transparent
Therefore
Company
Satisfy
Transforming a brand into a socially responsible leader doesn't happen overnight by simply writing new marketing and advertising strategies. It takes effort to identify a vision that your customers will find credible and aligned with their values.
Simon Mainwaring
Writing
Vision
Will
Values
Leader
Aligned
Marketing
Responsible
Find
Simply
Takes
New
Identify
Advertising
Overnight
Brand
Effort
Happen
Transforming
Customers
Your
Strategies
Credible
Socially
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Tom Peters
People
Treat
Employees
Guests
Magic
Like
Discovered
Formula
Customers
Successful
Successful Businesses
Businesses
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Herb Kelleher
You
Happy
Treat
Rest
First
Employees
Guess
Back
Follows
Shareholders
Come
Makes
Customers
Your
Right
Start
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos
Day
Experience
Every Day
Better
Job
Important
Party
Every
Our
Guests
Bit
See
Hosts
Invited
Make
Little
Customer
Little Bit
Customers
Aspect
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Mark Cuban
Relationship
Broken
You
Yourself
Mend
Try
Be Nice
Before
Shoes
Nice
Respectful
Easier
Put
Understand
How
Than
Customer
Them
Customers
Might
Ask
Much
Your
Help
At a lot of companies founded on principles, the notion of making money is almost antithetical to the ethos of the place. From the very beginning, our business has existed to meet the needs and desires of multiple constituencies: customers, team members, vendors, shareholders, the community.
John Mackey
Needs
Business
Money
Beginning
Community
Meet
Our
Members
Shareholders
Almost
Vendors
Principles
Making
Making Money
Existed
Lot
Very
Place
Customers
Ethos
Notion
Team
Companies
Multiple
Founded
Desires
Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.
John Rampton
Service
Needs
Business
Every
Marketing
Impact
Lifeblood
Development
Content
Sales
Wants
Customer
Customer Service
Customers
Aspect
Product
Your
In marketing I've seen only one strategy that can't miss - and that is to market to your best customers first, your best prospects second and the rest of the world last.
John Romero
Best
World
Rest
Seen
First
Strategy
Market
Marketing
Only
Miss
Prospects
Customers
Your
Second
Last
Let your customers be your partners; let your vendors be your employees. What's necessary in this transformation more than anything else is courage and a willingness to change.
Safra A. Catz
Change
Courage
Employees
Transformation
Else
Willingness
More
More Than Anything
Vendors
Partners
Than
Anything
Anything Else
Customers
Your
Necessary
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.
Steve Jobs
Time
You
Try
Give
Something
Something New
New
Built
Get
Just
Want
Them
Customers
Ask
Then
By The Time
What new technology does is create new opportunities to do a job that customers want done.
Tim O'Reilly
Technology
Opportunities
Job
New
Does
New Opportunities
New Technology
Done
Want
Customers
Create
Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.
Bill Gates
Needs
Innovation
People
Feedback
Sit
Down
Every
Other
Software
Collaborate
Kind
Ability
Share
Almost
Like
Ideas
Talk
Understand
Get
Customers
Requires
The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.
Brad D. Smith
Time
Needs
Business
Challenge
Spend
One Thing
More
Small
Small Business
New
Reaching
Knowing
New Ones
Existing
Effectively
Get
Getting
Where
Them
Customers
Thing
Serving
Number
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos
Great
You
Experience
Word
Build
Mouth
Other
Great Experience
Tell
About
Powerful
Very
Word-Of-Mouth
Customers
Each
Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.
Mark Cuban
Service
Future
Broken
You
Happy
Job
Made
Tell
Rely
Road
Road Map
Make
How
Listen
Want
Them
Customers
Create
Product
Your
Map
Things
Some people see Black Friday as a much-needed break for their wallet. I see it as retail outlets showing the customers the full weight of their contempt. The frenzy to buy cheap crap from China, the human downgrade of people fighting with each other over items they can probably live without, to me, is an insult.
Henry Rollins
Buy
Me
People
Black
Some People
Fighting
Live
Other
I See
See
Some
Outlets
Retail
Cheap
Weight
Over
Contempt
Insult
Frenzy
Without
Friday
Items
Wallet
Human
Crap
Break
China
Customers
Full
Showing
Downgrade
Each
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
Dave Thomas
Good
Food
Value
Back
Restaurant
Clean
Comfortable
Coming
Customers
Keep
Serve
Basics
It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
Harvey Mackay
You
People
Will
Be Nice
Important
Nice
Top
More
Know
Around
Always
Years
Five
May
Where
Fancy
Title
Customers
Your
Help
Who
Now
Need
When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.
Nikita Khrushchev
You
Skin
Some
Heal
Leave
Again
Them
Customers
Should
Your
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Ross Perot
Time
You
Business
Face
Spend
Face-To-Face
Talking
How
Amazed
Lot
Listen
Customers
Companies
Many
When we talk about 'smart transportation,' it is more than moving cargo from A to B. Digitization within transport and logistics means seamless service to our customers, visibility in the supply chain, and driving a more efficient business.
Soren Skou
Service
Business
Smart
Cargo
Our
Visibility
Logistics
About
More
Driving
Supply
Supply Chain
Talk
Within
Efficient
Than
Moving
Customers
Means
Transport
Transportation
Seamless
Chain
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