Mark Cuban quote

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
Mark Cuban

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How to Win at the Sport of Business: If I Can Do It, You Can Do It
How to Win at the Sport of Business: If I Can Do It, You Can Do It
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