Herb Kelleher Quotes

Herb Kelleher
Herb Kelleher
American Businessman
Born: Mar 12, 1931
Airlines Always Because Business People You
Related authors: Bill Gates Henry Ford Jim Rohn Les Brown Peter Drucker Stephen Covey Steve Jobs Warren Buffett
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. Herb Kelleher
You Happy Treat Rest First Employees Guess Back Follows Shareholders Come Makes Customers Your Right Start
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title. Herb Kelleher
People Mind Advice Respected Stuck Piece Because Always Trusted Title Should Position
Power should be reserved for weightlifting and boats, and leadership really involves responsibility. Herb Kelleher
Leadership Responsibility Power Involves Boats Really Should Reserved
I'd say my mother made more of a difference to me than anyone else did. I know that's a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II. Herb Kelleher
War Family Me World Mother Made Else Say More Perhaps Know Answer Than Did Blown Difference Anyone Conventional Anyone Else Apart Mundane Start World War World War II
I've been asked a number of times what was my proudest accomplishment when I was still very active in the day-to-day affairs of Southwest Airlines. I always said job security for our people. Herb Kelleher
People Job Active Our Airlines Our People Job Security Security Day-To-Day Said Always Proudest Still Affairs Been Accomplishment Very Times Southwest Asked Number
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works. Herb Kelleher
Time Happy Mysteries Back Way All-Time Employee Well Coming Motivated Green Just Enduring Customer Works Keep Treats
It is my practice to try to understand how valuable something is by trying to imagine myself without it. Herb Kelleher
Myself Try Valuable Practice Something Without Understand How Trying Imagine
When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew. Herb Kelleher
You Business People Flying Kid Airlines Wealthy Only Very Southwest Working Flew Ever Started
I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground. Herb Kelleher
Business Fear Guess Airlines Worst Had Off Get Southwest Ground Moment Ever
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried. Herb Kelleher
Business First Think Baby Cried Airplane Kissed Greatest Arrived Years Up Walked Lips Southwest After Litigation Moment Four
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration. Herb Kelleher
People Inspiration Ideas Because Greatest Surface Cultivate Where Many Bars Found
Just because you don't announce your plan doesn't mean you don't have one. Herb Kelleher
You Announce Because Just Just Because Mean Plan Your
Southwest isn't a 'This is my job, that's your job' kind of company. Being successful is our job, and we're willing to do whatever it takes to achieve that. Herb Kelleher
Achieve Job Whatever Our Kind Willing Takes Southwest Being Successful Your Company
You can have parties without spending enormous sums of money. Herb Kelleher
You Money Enormous Spending Sums Parties Without
I think flying is kind of an emotional experience. Herb Kelleher
Experience Think Flying Kind Emotional
I don't really have any peeves, and I fly other carriers a good bit. My experience has been good in terms of getting on the airplane expeditiously and getting to my destination as need be, on time, with my bags - which I carry on. Herb Kelleher
Time Good Experience Destination Fly Other Bit Airplane Has-Been Carry Bags Terms Been Any Getting Which Really Need
We turned our planes around after landing and got them off again in 20 minutes back in the early days; 15 minutes in many cases. That gave us a huge cost advantage because we could do more flying in a day with a single plane than anybody else. Herb Kelleher
Day Single Gave Else Back Our Flying Minutes Cost Cases More Could Advantage Days Because Around Got Off Huge Than Anybody Anybody Else After Again Them Plane Landing Turned Planes Us Many Early Early Days
My suggestion is that if you need someone outside your company to prepare a mission statement for you, then you really don't know what your mission is, and you probably don't have one. Herb Kelleher
You Statement Someone Outside Mission Know Then Really Your Company Prepare Suggestion Need
Most people think of us as this flamboyant airline, but we're really very conservative from the fiscal standpoint. Herb Kelleher
People Conservative Think Airline Most Fiscal Very Flamboyant Us Really Standpoint

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