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Sanjay Kumar Quotes
Sanjay Kumar Quotes
Sanjay Kumar
Businessman
Born:
1962
About
Big
Companies
Service
Think
You
Related authors:
Bill Gates
Elon Musk
Henry Ford
Jim Rohn
Les Brown
Stephen Covey
Steve Jobs
Warren Buffett
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar
Service
Understand
How
Effective
Improve
Trying
Process
Customer
Customer Service
Measure
Companies
Starting
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
Sanjay Kumar
Finance
Will
Made
Big
Situation
Critical
Investment
Venture
Venture Capital
Improvement
Available
Infrastructure
Capital
Sufficient
I think that a lot of companies are still amazingly price sensitive.
Sanjay Kumar
Amazing
Think
Price
Still
Amazingly
Lot
Sensitive
Companies
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
Sanjay Kumar
Service
Few
India
Mentality
Thus
Industries
Designed
I have a high degree of confidence about India's growth potential in IT.
Sanjay Kumar
Confidence
Degree
High
India
About
Potential
Growth
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
Sanjay Kumar
You
Business
Change
Half
Late
Back
Totally
Almost
Look
Half Years
Well
Years
Model
Decided
Biggest
Business Model
Two
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
Sanjay Kumar
Me
Change
Somebody
Drive
Important
Big
Too
Through
Buck
Because
Person
Just
Stop
While
Really
Team
Company
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
Sanjay Kumar
Needs
Leader
Important
Every
Part
Clearly
Important Part
Being
CEO
Company
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Sanjay Kumar
Business
Changed
Enough
Triangle
Focusing
Consolidation
Critical
Critical Mass
Putting
Mass
Got
Off
Model
Done
Hold
Decided
Center
Customer
Really
Should
Business Model
Started
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
Sanjay Kumar
Today
You
Technology
Never Say Never
Looking
Think
Add
Say
Focused
Out
Small
Never
Fair
Also
Very
Where
Public
Public Company
Acquisitions
Large
Company
Necessary
Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
Sanjay Kumar
Business
Degree
Think
Those
Has-Been
Security
Some
Area
Well
Been
Linear
Maybe
Where
Exponential
Growing
Growth
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Sanjay Kumar
Time
Noise
Management
Vision
Big
Before
Strategy
Think
Says
Out
Promise
Part
Said
Go
Lot
Hit
Big Part
Management Team
Them
Customers
Team
Paint
Agreement
Need
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar
Somebody
Says
Running
Some
About
Talking
Understand
Said
Been
Years
Five
Story
Customer
Newspaper
Product
Using
Appears
It didn't make a lot of sense for us to be doing Lotus Notes implementations.
Sanjay Kumar
Sense
Make
Doing
Lot
Lotus
Notes
Us
But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
Sanjay Kumar
Today
Time
Change
People
Will
Focus
Long
Long Time
Big
Take
Overall
Because
Real
Materialize
Any
Should
Who
Base
Buying
Basis
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