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Customers Quotes
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Sanjay Kumar
Time
Noise
Management
Vision
Big
Before
Strategy
Think
Says
Out
Promise
Part
Said
Go
Lot
Hit
Big Part
Management Team
Them
Customers
Team
Paint
Agreement
Need
In the quest for perfect protection of Sony's intellectual property, the company threw the privacy and security of their customers under the bus.
Sarah Jeong
Property
Privacy
Protection
Security
Threw
Perfect
Sony
Quest
Intellectual
Intellectual Property
Bus
Customers
Company
Unions inherently create an 'us versus them' dynamic that makes winning against a company's management the top goal, not serving customers, innovating, or in the case of education, teaching kids.
Sarah Lacy
Education
Management
Unions
Top
Kids
Case
Winning
Makes
Goal
Versus
Dynamic
Against
Them
Customers
Us
Create
Inherently
Teaching
Company
Serving
At Microsoft, we're aspiring to have a living, learning culture with a growth mindset that allows us to learn from ourselves and our customers. These are the key attributes of the new culture at Microsoft, and I feel great about how it seems to be resonating and how it's seen as empowering.
Satya Nadella
Great
Learning
Culture
Key
Seen
Living
Resonating
Our
Mindset
Ourselves
About
Seems
Feel
New
Empowering
Learn
Attributes
How
Microsoft
Customers
Us
Aspiring
Growth
As I spent tons of time with customers, not just in the United States, but in emerging markets, in Europe, in Latin America, top of mind for everybody is how do they drive growth for their business going forward.
Satya Nadella
Time
Business
Mind
Drive
Everybody
Top
Latin
Latin America
Spent
States
Markets
Emerging
How
America
Going
Just
Customers
Europe
Forward
United
United States
Growth
Tons
We want to be able to service our customers more, like an Internet service. Our goal is to run one of the largest Internet services that enables people to use Windows on an everyday basis.
Satya Nadella
Service
People
Internet
Everyday
Our
Run
Able
Windows
More
Like
Enables
Goal
Want
Customers
Use
Largest
Services
Basis
People pitch me all the time. But hopefully, you'll just go ahead and do it. We are trying to eliminate the need for pitches. I'd rather sit there and applaud. Customers buy products, not Powerpoint presentations.
Scott Cook
Buy
Time
Me
You
People
Sit
Hopefully
Rather
PowerPoint
Go
Trying
Pitch
Pitches
Just
Customers
Products
Applaud
Eliminate
Need
There are lots of things about Amazon for which they deserve credit. They're innovative. There are lots of very, very happy Amazon customers. I'm not here to dispute that Amazon has been personally good for me or to say that they haven't been, so far, good to their customers.
Scott Turow
Good
Me
Happy
Innovative
Say
Has-Been
About
Been
Amazon
Lots
Very
Which
Customers
Personally
Far
Deserve
Credit
Dispute
Things
Here
For small community banks and credit unions, like those in Central and Northern Wisconsin, the hundreds of new rules will require an estimated 2,260,631 labor hours just for compliance. Those are hours that your local bank or credit union will spend dealing with some Washington bureaucrat instead of focusing on the needs of customers like you.
Sean Duffy
Needs
You
Will
Community
Unions
Local
Spend
Hundreds
Rules
Those
Focusing
Compliance
Some
Small
Wisconsin
Instead
New
Like
Hours
Dealing
Labor
Bureaucrat
Northern
Bank
Just
Banks
Estimated
Central
Customers
Require
Your
Union
Washington
Credit
My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.
Sebastian Maniscalco
Would
Would-Be
Some
Give
Could
Idea
Know
Review
Walked
Them
Customers
Fun
Star
Serve
Get a minimum viable product out there, test it out, see how customers respond.
Shira Goodman
Respond
Out
Minimum
See
How
Test
Get
Viable
Customers
Product
Social media is like a big trade-show. You get to network... you get to make friends and followers. But email is where those friends and followers become customers.
Shiva Ayyadurai
You
Social Media
Big
Become
Email
Those
Followers
Network
Like
Make
Friends
Get
Where
Social
Customers
Media
When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.
Simon Mainwaring
Positive
Service
Gratitude
Better
Job
Better Job
Exchange
Consumers
Between
Becomes
Provide
Encourages
Brand
Customer
Customer Service
Customers
Show
Actively
Done correctly, everyone from individual speakers to large organizations can inspire citizens and customers to spread a message using their own social channels, and in so doing, inspire countless supporters to build their reputation, profits and social impact.
Simon Mainwaring
Inspire
Build
Own
Reputation
Channels
Everyone
Correctly
Citizens
Impact
Individual
Supporters
Countless
Message
Spread
Doing
Done
Social
Customers
Organizations
Speakers
Large
Using
Profits
Through their own actions, customers can hold companies responsible to higher standards of social responsibility. Through collective action, they can leverage their dollars to combat the force of those investors who myopically pursue profits at the expense of the rest of society.
Simon Mainwaring
Responsibility
Collective
Rest
Own
Action
Society
Those
Responsible
Pursue
Higher
Through
Investors
Combat
Force
Dollars
Expense
Hold
Social
Customers
Standards
Who
Companies
Social Responsibility
Actions
Profits
Leverage
The way customers relate to brands and how profit is generated has changed so dramatically almost every professional is being challenged to reconsider what they do in order to stay relevant.
Simon Mainwaring
Profit
Every
Changed
Relate
Dramatically
Way
Relevant
Stay
Reconsider
Almost
How
Brands
Being
Order
Customers
Professional
Challenged
Brands are facing a new competitive landscape in which self-definition, core values and purpose will increasingly define their ability to reach customers that only allow what is meaningful in their lives to pass through their filter.
Simon Mainwaring
Will
Values
Filter
Increasingly
Define
Ability
Only
Purpose
Facing
Through
Allow
New
Reach
Pass
Brands
Which
Customers
Meaningful
Landscape
Lives
Competitive
Core
Core Values
There is a growing awareness among brands that in order to participate in conversations that are taking place across social networks, they must join these discussions on the basis of something that is meaningful to their customers.
Simon Mainwaring
Awareness
Must
Something
Networks
Join
Taking
Participate
Brands
Discussions
Order
Place
Conversations
Social
Customers
Meaningful
Across
Social Networks
Growing
Among
Basis
The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.
Simon Sinek
Happy
Rest
Pay
Think
Ads
Supposed
Make
Industry
Clients
Customers
Produce
Us
Production
Who
Companies
Serve
Ad
Thinks
As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
Stanley Marcus
Experience
Become
Pleasant
Pleasant Experience
Distinguishing
More
Factor
Hostile
Instead
Between
Mass
Goods
Mass Production
Another
How
Making
Effect
Going
Store
Stores
Customers
Skillful
Product
Production
Standardized
Satisfying
The fashion industry now has a direct relationship with its customers. Thanks to things like Twitter, ideas can be shared and circulated.
Stefano Gabbana
Fashion
Relationship
Thanks
Twitter
Direct
Shared
Like
Ideas
Industry
Customers
Fashion Industry
Now
Things
We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
Steve Ballmer
Reality
Innovation
World
Believe
Our
Unless
Touch
Know
Course
Go
Model
Being
Where
Substitute
Either
Customers
Should
When you're running a company, you have employees - lots of them - that can interrupt your schedule. You have customers that can interrupt your schedule. You have a certain obligation to wave the flag because people expect to get out and wave the flag. The number of ways that others can command your time is high.
Steve Ballmer
Time
You
People
Obligation
Employees
Others
Wave
Ways
Out
High
Running
Schedule
Because
Command
Lots
Expect
Get
Flag
Them
Customers
Certain
Your
Company
Interrupt
Number
Products are sold because they solve a problem or fill a need. Understanding problems and needs involves understanding customers and what makes them tick.
Steve Blank
Needs
Problem
Problems
Understanding
Sold
Solve
Tick
Involves
Because
Makes
Them
Customers
Products
Fill
Need
Only by moving away from the comforts of your conference room to truly engage with and listen to your customers can you learn in depth about their problems, produce features to solve those problems, and learn what drives customers to recommend, approve, and purchase products.
Steve Blank
You
Problems
Approve
Those
Recommend
Solve
Purchase
About
Only
Features
Drives
Learn
Comforts
Truly
Conference
Listen
In-Depth
Moving
Moving Away
Room
Customers
Depth
Produce
Engage
Your
Products
Away
Any dispassionate observer would recognize that on Day One, a start-up has no customers, and unless the founder is a true domain expert, he or she can only guess about the customer, problem, and business model.
Steve Blank
Day
Business
Problem
Guess
Unless
Recognize
Would
About
Only
He
He Or She
Observer
True
Day One
She
Domain
Model
Any
Expert
Customer
Customers
Business Model
Dispassionate
Founder
Start-Up
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