Stanley Marcus quote

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
Stanley Marcus
Stanley Marcus
Born: Apr 20, 1905
Died: Jan 22, 2002

Topics

Experience, Become, Pleasant, Pleasant Experience, Distinguishing, More, Factor, Hostile, Instead, Between, Mass, Goods, Mass Production, Another, How, Making, Effect, Going, Store, Stores, Customers, Skillful, Product, Production, Standardized, Satisfying

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Bill Gates, Henry Ford, Jim Rohn, Les Brown, Peter Drucker, Stephen Covey, Steve Jobs, Warren Buffett
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