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Customer Quotes
Customer Quotes
I think, more and more in fashion now, diversity is so important because that's what the customer is.
Christian Siriano
Fashion
Diversity
Important
Think
More
More And More
Because
Customer
Now
If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn't organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job.
Clayton M. Christensen
Knowledge
You
Cause
Will
Job
Market
Complete
Insights
About
Consumers
Leads
Category
Understand
Effect
Very
Articulate
Different
Experiences
Place
Customer
Persuade
Product
Different Place
Organized
Brings
Need
Set
By-Product
When you're thinking about your next product or current product and wondering how to make it different so you don't have competition, understand the job the customer needs to get done.
Clayton M. Christensen
Needs
You
Competition
Job
Thinking
About
Make
Understand
How
Get
Current
Wondering
Done
Different
Customer
Next
Product
Your
When you improve your product so it does the customer's job better, then you gain market share.
Clayton M. Christensen
You
Better
Job
Market
Market Share
Share
Does
Improve
Gain
Customer
Then
Product
Your
If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.
Clayton M. Christensen
You
People
Will
Develop
Advertise
Get
Trying
Gets
Done
Just
Customer
Product
Lives
Pull
We always talk about how you have to build a brand from the inside out, not the outside in. Brands are not wrappers. Brands are based on the values of the founders, and then they spread to the people who work for the company, and then that psychological contract is spread to the customer.
Dan Levitan
Work
You
People
Values
Build
Out
Inside
Inside-Out
About
Outside
Talk
Always
How
Spread
Contract
Brand
Brands
Psychological
Customer
Then
Who
Company
Based
Founders
The best form of customer service is self service. Constantly empower customers to get their own answers themselves.
Dan Pena
Service
Best
Own
Constantly
Self
Empower
Answers
Get
Form
Customer
Customer Service
Customers
Themselves
Our overriding mantra is to be customer champion.
Dan Schulman
Champion
Our
Overriding
Customer
Mantra
The most successful Subway customers, of course, are the ones who can't keep their hands off their sandwich. Join your artist in the sandwich assembling process. That sneeze guard is a suggestion. That sneeze guard is trying to intimidate you into staying on the customer's side of the partition.
Daniel Mallory Ortberg
You
Guard
Side
Intimidate
Staying
Join
Most
Partition
Course
Off
Sneeze
Trying
Hands
Artist
Process
Subway
Customer
Customers
Sandwich
Successful
Your
Who
Assembling
Keep
Suggestion
No one bill will cure the problem of spam. It will take a combined effort of legislation, litigation, enforcement, customer education, and technology solutions.
David Baker
Education
Technology
Problem
Will
Solutions
Take
No-One
Combined
Cure
Effort
Legislation
Litigation
Spam
Customer
Enforcement
Bill
Every customer wants to run on all the clouds.
Diane Greene
Clouds
Every
Run
Wants
Customer
If I had to have my druthers - the best technology, the best cloud... if I had to choose between that and building out a sales force and building out customer support... I would pick the latter.
Diane Greene
Best
Technology
Building
Cloud
Latter
Out
Would
Had
Pick
Support
Between
Force
Sales
Customer
Choose
Almost every customer that I talk to is talking about how they're using APIs, and what a step function they are for their business.
Diane Greene
Business
Every
About
Step
Almost
Talk
Talking
How
Customer
Using
Function
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
Donald Norman
Service
Better
Other
Philosophy
Critique
Overall
Am
Than
Any
Customer
Customer Service
Bigot
Products
Apple
Player
The easiest way to figure out who the customer is in an online space is to figure out who is paying for the thing. Usually, the people paying are the customers. So on Facebook, the people paying are marketers. That makes them the customers. And it means we are the product being delivered to those customers.
Douglas Rushkoff
Facebook
People
Space
Marketers
Way
Those
Easiest
Easiest Way
Out
Online
Delivered
Makes
Being
Customer
Them
Customers
Means
Product
Paying
Figure
Who
Thing
We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.
Eckhard Pfeiffer
Needs
Accountability
Ownership
Relationships
Our
Ourselves
Taking
Customer
Company
Reinventing
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
Edna St. Vincent Millay
Needs
You
Build
Year
Out
Find
Fact
He
Cheaper
Demands
Well
Him
Understand
Understands
Educate
Doing
Model
Customer
Then
Last
The ISS operates as the 'anchor customer' in low earth orbit to support new commercial space services, including delivery of cargo and, before long, crew transportation services.
Ellen Ochoa
Space
Long
Before
Crew
Cargo
Earth
Anchor
Delivery
Support
New
Commercial
Orbit
Customer
Low
Transportation
Including
Services
The Emilia Wickstead customer is a sophisticated, accomplished woman who expresses her femininity and style through the way she dresses. She appreciates classic with a twist, yet luxurious and high quality clothing that make her feel confident, elegant, and ultimately chic.
Emilia Wickstead
Woman
Quality
Style
Appreciates
Luxurious
Way
High
Classic
Dresses
High-Quality
Through
Feel
Sophisticated
She
Make
Femininity
Accomplished
Ultimately
Chic
Confident
Clothing
Customer
Who
Elegant
Expresses
Her
Twist
We wanted Glossier to have an excellent customer experience and reach as many of you as possible from day one, so we went with venture - the stuff fast-growth, tech-enabled companies like Facebook, Amazon, and Apple are made of.
Emily Weiss
Day
You
Facebook
Experience
Made
Possible
Excellent
Day One
Stuff
Like
Reach
Venture
Amazon
Wanted
Customer
Companies
Many
Apple
We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.
Eric Schmidt
You
Will
Think
Second Chance
Enterprise
Out
Give
Consumer
Consumers
Wrong
Because
Were
Than
Customer
Turns
Used
Satisfy
Harder
Hardest
Second
Chance
When you stop talking, you've lost your customer. When you turn your back, you've lost her.
Estee Lauder
You
Communication
Lost
Back
Talking
Stop
Customer
Turn
Your
Her
It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.
Fabrizio Moreira
Positive
Business
Feedback
Values
Important
Positive Feedback
Critical
More
Small
Small Business
Most
How
Surprising
Little
Customer
Customers
Your
There's a strength to being able to look at products through a customer's eyes, but it is also dangerous.
Francois-Henri Pinault
Strength
Eyes
Dangerous
Able
Through
Look
Also
Being
Customer
Products
We undertook a huge internal transformation to sharpen our customer focus, step up innovation, improve productivity to ensure competitiveness, change our culture, and simplify our ways of working so that our size and scale became a competitive advantage rather than a bureaucratic hangover after years of diversification.
Frans van Houten
Change
Culture
Innovation
Focus
Transformation
Our
Ways
Ensure
Scale
Diversification
Rather
Simplify
Step
Advantage
Sharpen
Became
Years
Huge
Up
Than
Improve
Bureaucratic
Hangover
Size
After
Customer
Working
Productivity
Internal
Competitive
Competitive Advantage
Competitiveness
The United States is a huge market, and once you get rolling, you can replicate that model over and over pretty easily. Your supply lines are taken care of. You don't have technicians to deal with. You've got your customer base.
Fred DeLuca
You
Care
Market
Once
States
Easily
Pretty
Taken
Supply
Over
Deal
Got
Lines
Huge
Model
Replicate
Get
Rolling
Customer
Your
Base
United
United States
Technicians
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