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Customers Quotes
Customers Quotes
Founders, presuming they know their customers, assume they know all the features customers need.
Steve Blank
Assume
Presuming
Features
Know
Customers
Founders
Need
Visionary CEOs don't need someone else to demo the company's key products for them. They deeply understand products, and they have their own coherent and consistent vision of where the industry/business models and customers are today, and where they need to take the company.
Steve Blank
Today
Key
Vision
Own
Else
Consistent
Visionary
Someone
Take
Demo
Understand
Models
Where
Them
Customers
CEOs
Products
Company
Deeply
Coherent
Need
Part of Customer Development is understanding which customers make sense for your business.
Steve Blank
Business
Understanding
Sense
Part
Development
Make
Which
Customer
Customers
Your
As you get little pockets of success, then suddenly the light bulbs go on in everyone's head, and more leaders get more confident and make more, bigger decisions, and customers respond well, and it becomes a bit of a flywheel.
Steve Easterbrook
Success
You
Light
Everyone
Bit
Respond
Pockets
More
Head
Leaders
Well
Make
Becomes
Go
Get
Confident
Bigger
Decisions
Little
Customers
Then
Suddenly
The parents that we speak to, and the parents that are our customers, are very comfortable with the way that McDonald's fits into their lives.
Steve Easterbrook
Speak
Parents
Our
Way
Comfortable
Fits
Very
McDonald
Customers
Lives
Moving our headquarters to Chicago is another significant step in our journey to build a better McDonald's. This world-class environment will continue to drive business momentum by getting us even closer to customers, encouraging innovation and ensuring great talent is excited about where they work.
Steve Easterbrook
Work
Great
Journey
Business
Innovation
Better
Will
Drive
Build
World-Class
Our
Ensuring
Significant
About
Step
Excited
Environment
Talent
Headquarters
Great Talent
Another
Continue
Chicago
Encouraging
Closer
Getting
Where
McDonald
Moving
Customers
Us
Momentum
Even
It is customers that decide if we succeed.
Steve Easterbrook
Decide
Succeed
Customers
Our economic model allows us to invest a disproportionate amount in our food costs. We have a very efficient system: customers go through a single line, the people who serve you are the ones who make the food, and our menu board is not cluttered.
Steve Ells
Food
You
People
Single
Our
System
Costs
Economic
Through
Invest
Menu
Make
Go
Line
Very
Efficient
Model
Board
Customers
Cluttered
Us
Who
Disproportionate
Serve
Amount
We want to show all of our customers that the industry standards that we had been employing before - which are considered great standards - were not good enough.
Steve Ells
Good
Great
Before
Not Good Enough
Enough
Our
Considered
Had
Employing
Industry
Were
Been
Want
Which
Customers
Show
Standards
I'd stay away from investments in a variety of sectors that are capital intensive. Anyone who says we need $100 million before we know if what we're doing makes sense and the customers want it - that's not going to work.
Steve Jurvetson
Work
Before
Sense
Says
Sectors
Stay
Variety
Investments
Know
Makes
Doing
Going
Intensive
Want
Anyone
Customers
Capital
Who
Away
Million
Need
My entrepreneurial spirit happened all day long because I got to think of things that kids would interact with. I was in front of my customers for 6-8 hours a day. I got to see what they like, what they don't like, what they connected with, and most importantly, did they learn something from this?
Steve Spangler
Day
Long
Think
All Day
Kids
Would
See
Spirit
Something
Entrepreneurial
Entrepreneurial Spirit
Like
Hours
Most
Learn
Because
Got
Importantly
Did
Front
Interact
Happened
Customers
Connected
Things
We recruit our people for personality. We look for the people person, with innate warmth, sweetness, and intelligence. These are the people who are sending your message out to the customers and potential customers, so we recruit for personality first and foremost.
Steve Wynn
People
Intelligence
Personality
First
Our
Our People
Out
People Person
Potential
Recruit
Look
For The People
Message
Foremost
Person
Sending
Customers
Warmth
Your
Sweetness
Who
Innate
You may be trying to drive in a particular direction that people don't necessarily understand at first. In our case, we knew the users we had in mind for this product. So in the early days, we looked at our customers, really just testers at that point, and we paid extra attention to the teams we knew should be using Slack successfully.
Stewart Butterfield
You
People
Mind
Drive
First
Extra
Our
Case
Direction
Point
Drive-In
Had
Knew
Attention
Days
Particular
Looked
Understand
Trying
May
Just
Customers
Really
Should
Product
Successfully
Paid
Users
Using
Teams
Slack
Necessarily
Early
Early Days
Customers want good value, but they care more than ever how food and clothing products are made.
Stuart Rose
Good
Food
Care
Value
Made
More
How
Than
Clothing
Want
Customers
Products
Ever
We live in a world where there are a hell of a lot of new inputs that need to be factored in to your business. It used to be just about your employees and your customers. Now there are all the issues about global warming, about sustainability, about ethics and now about gender and the distribution of wealth.
Stuart Rose
Business
World
Wealth
Ethics
Gender
Employees
Hell
Live
Input
Distribution
About
New
Global
Global Warming
Issues
Lot
Just
Where
Sustainability
Customers
Warming
Your
Used
Now
Need
The right moral compass is trying hard to think about what customers want.
Sundar Pichai
Think
Moral
Moral Compass
About
Trying
Want
Customers
Hard
Compass
Right
Technology is something we buy to sell to the customers. Ericsson, Nokia and IBM do technology for a living, so let's give it to them because they know best. It has made the business model of Bharti very, very sustainable.
Sunil Mittal
Buy
Best
Technology
Business
Made
Living
Give
Something
Know
Because
Sell
Very
Model
Sustainable
Them
Customers
Business Model
The i730 provides an integrated mobile solution for customers who are on-the-go and want access to their calendar, contacts, and e-mail as well as a variety of applications and services that enable them to be more productive.
Suzan DelBene
Solution
More
Variety
Contacts
Calendar
Well
Access
Enable
Integrated
Provides
Mobile
Want
Them
Customers
Productive
Who
Services
Applications
Windows Mobile enables our industry partners to customize devices according to their customers' needs while including productivity features such as access to e-mail, contacts, calendar, and other critical business information for mobile workers on the go.
Suzan DelBene
Needs
Business
Other
Our
Critical
Windows
Features
Contacts
Devices
Calendar
Industry
Partners
Access
Enables
Go
Mobile
According
Information
While
Customers
Workers
Productivity
Including
Financial services have always been about trust. Perhaps the biggest barrier to entry has been getting new customers to trust an unknown brand or service, and that's particularly true with digital disruptors who lack a physical presence on the local high street.
Taavet Hinrikus
Service
Trust
Financial
Digital
Unknown
Local
Financial Services
Has-Been
High
Physical
About
Entry
True
New
Perhaps
Particularly
Always
Been
Brand
Getting
Lack
Biggest
Customers
Who
Barrier
Street
Presence
Services
Most banks tell their customers that they only pay a small upfront fee for international payments. But in reality, customers pay much more.
Taavet Hinrikus
Reality
Pay
Tell
More
Only
Small
Fee
Most
Upfront
Banks
Customers
Much
Payments
International
There are so many instances in banking where 'free' simply doesn't mean free, whether it's opaque overdraft charges or credit card providers that are quietly raising interest rates without customers noticing.
Taavet Hinrikus
Free
Charges
Rates
Opaque
Simply
Without
Providers
Quietly
Banking
Where
Whether
Interest
Interest Rates
Mean
Customers
Noticing
Many
Credit
Card
Credit Card
Raising
Customers are enormously punishing when companies don't meet their expectations.
Tahl Raz
Meet
Punishing
Expectations
Customers
Companies
When the founder of World Energy Solutions Inc. assembled his first board in 2000, it consisted of nine investors and friends. The group met quarterly, generally affirming Domaleski's every action. But the Worcester, Mass., company, which auctions electricity and gas credits, lacked customers and financing. It needed more from its board to survive.
Tahl Raz
World
First
Met
Energy
Action
Group
Every
Nine
Financing
Solutions
More
Generally
Investors
Mass
His
Friends
Affirming
Survive
Which
Board
To Survive
Customers
Electricity
Company
Founder
Gas
Credits
Needed
If your goal is to provide a service at terms your customers can afford, you have to figure out how to offer your services at price points such that your aggregated costs are lower than your aggregated revenues.
Thulasiraj Ravilla
Service
You
Out
Costs
Price
Points
Terms
How
Revenues
Provide
Goal
Offer
Than
Afford
Customers
Lower
Your
Figure
Services
I think of a traditional CEO as being divorced from customers. A lot of consumer company CEOs - they're not really interacting with consumers.
Tim Cook
Think
Consumer
Consumers
Divorced
Traditional
Lot
Being
Interacting
Customers
CEO
CEOs
Really
Company
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