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Customer Quotes
Customer Quotes
I think we need to communicate more effectively how we treat you with respect and dignity as a customer.
Oscar Munoz
You
Respect
Dignity
Communicate
Treat
Think
More
How
Effectively
Customer
Need
At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.
Oscar Munoz
Service
Day
You
Business
People
End Of The Day
Space
Focus
Believe
Enough
Back
Our
Aligned
Airline
Focused
About
Primary
Got
Provide
End
Get
Again
Customer
Engaged
Product
Express
Differential
Pirlo is a cool customer who does things in his own time. On the pitch, he just looks so relaxed, no matter what is going on around him. He is one of those greats who looks like he could run a midfield with a glass of red wine in one hand.
Paul Scholes
Time
Matter
Wine
Own
Relaxed
Those
Run
Could
He
Glass
Red
Like
Red Wine
Looks
Him
Around
Does
His
Hand
Greats
Pitch
Going
Just
Midfield
Customer
Who
Cool
Things
The credit/debit card transaction system is antiquated, expensive, and inefficient. There are over nine steps to complete a transaction from the time a customer swipes their card to payment processing, settlement, and when the merchant finally gets paid. Every step along the way costs both the consumer and the vendor in additional fees.
Perianne Boring
Time
Every
Every Step
Settlement
Nine
Additional
Complete
Finally
Way
System
Costs
Both
Consumer
Merchant
Step
Steps
Over
Fees
Along
Inefficient
Antiquated
Gets
Transaction
Expensive
Processing
Customer
Paid
Payment
Card
With Bitcoin, every transaction is publicly verified, so many risks are eliminated, including chargeback fraud or 'friendly fraud.' This is when a customer purchases something online with a credit card; waits to receive the goods or service, then requests a chargeback refund. The bank then forcibly takes the funds out of the merchant's account.
Perianne Boring
Service
Risks
Bitcoin
Every
Out
Fraud
Purchases
Something
Online
Merchant
Takes
Goods
Verified
Waits
Friendly
Account
Bank
Transaction
Customer
Then
Requests
Many
Including
Publicly
Credit
Card
Credit Card
Receive
Eliminated
Funds
Businesses that make consumer privacy a point of competitive differentiation will enjoy greater customer loyalty.
Pierre Nanterme
Loyalty
Privacy
Will
Enjoy
Point
Consumer
Make
Greater
Customer
Businesses
Differentiation
Competitive
In Hong Kong, we launched an Accenture Liquid Studio where we are bringing together end-to-end digital customer experience services for clients.
Pierre Nanterme
Together
Experience
Digital
Hong Kong
Studio
Clients
Kong
Liquid
Where
Customer
Services
Bringing
Amazon webhosting dropped Wikileaks as a customer after receiving a complaint from U.S. Senator Joe Lieberman, despite the fact that Wikileaks had not been charged, let alone convicted, of any crime.
Rebecca MacKinnon
Alone
Crime
Wikileaks
Complaint
Despite
Charged
Joe
Fact
Had
Dropped
Been
Amazon
Senator
Any
After
Customer
Convicted
Receiving
We have a relationship with our customer, and that relationship translates into sales.
Richard Hayne
Relationship
Our
Sales
Customer
At URBN, we see ourselves as customer specialists, a collection of brands, each one specializing in one particular customer group, a particular lifestyle or a life stage. We offer her things she wants in environments that inspire her. We talk to her and listen to her ideas and opinions.
Richard Hayne
Life
Inspire
Stage
Group
Ourselves
Collection
See
Lifestyle
Environments
Particular
Ideas
Talk
She
Opinions
Offer
Brands
Listen
Wants
Customer
Each
Specialists
Each One
Her
Things
Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.
Richard Hayne
Will
Pain
Believe
Changes
Solid
Easy
Rarely
More
Allow
Never
Return
Without
Making
Traditional
Brand
Urban
Customer
Engage
Fully
Profitability
Necessary
There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.
Richard Hayne
Internet
No Question
Look
Question
Get
Closer
Affords
Capability
Customer
Us
Spending time on the floor is really important. It's great to work out of an office, but working the store gives you contact with the customer.
Robert J. Fisher
Work
Time
Great
You
Important
Spending
Spending Time
Out
Gives
Contact
Office
Store
Customer
Work Out
Really
Working
Floor
When an American veteran comes to VA, it is not up to him to employ a team of lawyers to get VA to say yes. It is up to VA to get the veteran to yes, and that is customer service.
Robert Wilkie
Service
Veteran
Say
Lawyers
Employ
Him
Up
Yes
Get
American
Customer
Customer Service
Team
VA
There are a lot of people who touch the customer.
Roger Staubach
People
Touch
Lot
Customer
Who
Power is winning the battle over who owns the customer: the brand or the retailer.
Ronald Lauder
Battle
Power
Winning
Over
Brand
Owns
Customer
Who
Customer service teams at many companies have already embraced social media, often out of necessity.
Ryan Holmes
Service
Social Media
Out
Embraced
Often
Social
Customer
Customer Service
Companies
Many
Teams
Media
Necessity
Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.
Ryan Holmes
Service
Facebook
Google
Brazil
Twitter
Recognizing
Opened
Importance
Efforts
Offices
Customer
Customer Service
Products
Whether you're a government entity, a large enterprise, or a startup, a true digital transformation takes advantage of technology to focus on the customer, automates work that does not need manual interference, and unleashes your people to truly make decisions that change the path of your company.
Safra A. Catz
Work
Government
You
Technology
Change
People
Path
Digital
Focus
Transformation
Startup
Enterprise
Entity
Takes
True
Advantage
Make
Does
Truly
Whether
Decisions
Customer
Interference
Your
Manual
Large
Company
Need
Knowing your customer inside and out is mission-critical, and it takes time. It's impossible to hit on the insights that will ultimately decide your company's fate without putting them to the test - literally - even if that takes longer than you'd have liked.
Sallie Krawcheck
Time
You
Fate
Impossible
Will
Out
Inside
Insights
Takes
Putting
Longer
Liked
Knowing
Without
Test
Ultimately
Hit
Than
Literally
Decide
Customer
Them
Your
Company
Even
Traditional local advertising is not what retailers want. They want not just for you to see an ad - they want you to come into the store, to be a repeat customer and to spread the word.
Sam Altman
You
Word
Local
See
Come
Advertising
Spread
Traditional
Repeat
Just
Store
Want
Customer
Ad
My friends and the people I know understand that I'm going to ask them what they're doing, how they're dating, who they're dating, where they're going and what they're doing. I'm constantly asking those questions and making sure I'm in touch with the customer.
Sam Yagan
People
Those
Constantly
Touch
Dating
Know
Sure
Understand
How
Making
Doing
Questions
Friends
Going
Where
Customer
Them
Ask
Asking
Who
I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It's almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming.
Sandra Tsing Loh
Service
You
Better
School
Parents
Drop
Own
Think
Kids
Angeles
About
Give
Write
Almost
Feel
Like
Global
Baked
Global Warming
Beautifully
Making
Los
Los Angeles
Private
Off
Private School
Where
Customer
Customer Service
Warming
Much
Your
Thing
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar
Service
Understand
How
Effective
Improve
Trying
Process
Customer
Customer Service
Measure
Companies
Starting
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
Sanjay Kumar
Business
Changed
Enough
Triangle
Focusing
Consolidation
Critical
Critical Mass
Putting
Mass
Got
Off
Model
Done
Hold
Decided
Center
Customer
Really
Should
Business Model
Started
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Sanjay Kumar
Somebody
Says
Running
Some
About
Talking
Understand
Said
Been
Years
Five
Story
Customer
Newspaper
Product
Using
Appears
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