Oscar Munoz Quotes

Oscar Munoz
American Businessman
Born: 1959
Employees People Service Think Work You
Related authors: Bill Gates Henry Ford Jim Rohn Les Brown Peter Drucker Stephen Covey Steve Jobs Warren Buffett
Uncertainty always creates doubt, and doubt creates fear. Oscar Munoz
Fear Doubt Uncertainty Always Creates
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim. Oscar Munoz
Service Experience Setting Our Booking Airlines Claim Baggage Customer Customer Service Customers Us Dedicated Standard Elevate Among
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way. Oscar Munoz
Service Best Coffee Thought Employees Our Way Thoughtful Launching Having Price Performance Docile Were Being Want Mean Customer Customer Service Being The Best Wars Necessarily Basics Disruptive Competitors
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing. Oscar Munoz
Work You Do The Right Thing Too Late Never Too Late Will Responsibility Too Late Right Thing Way Take Never No-One Know Make Mistreated Want The Right Thing Customer Customers Apologize Should Full Ever Deeply Right Thing
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to hug a family member at an important moment. Oscar Munoz
Work Family People Important Hug Endeavor Member Reliably Ability Make Go Family Member Getting Where Want Break Happily Succeed Moment
It is a free world. It is a dynamic of our new day and age: technology is everywhere. Oscar Munoz
Day Technology Age World Free Our Everywhere Free World Day And Age New New Day Dynamic
It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations. Oscar Munoz
Service Best Three Important Ourselves Reliability Tell Critical Factors Know Trying Going Often Different Information Customer Customer Service Customers Flexibility Many
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call. Oscar Munoz
You Phone Past Address Immediately Phone Call Give Weird Feel Make Call Because May Anything Them Your
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation. Oscar Munoz
Respect Dignity Remember Matter Situation Other Our Must Always How Customers Who Each Challenging Treating Core
Somewhere in the mix, we forgot the very critical people who deliver the service. Oscar Munoz
Service People Somewhere Critical Deliver Mix Very Forgot Who
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations. Oscar Munoz
Needs You Consequences Meet Telecommunications Exceeding Consumer Also Real Doing Very Expectations Rewards Substantive Customer Products Businesses Railway Desires
I feel terrific - my mind, my energy, my focus continues to be what it always has been, and I have a renewed sense of purpose. Oscar Munoz
Mind Focus Sense Energy Has-Been Purpose Feel Terrific Renewed Always Been
I represent the interests of almost 90,000 human beings in our system. That's by far my first and foremost commitment. Oscar Munoz
Commitment First Our System Almost Foremost Represent Human Human Beings Far Interests Beings
I think we have a thriving economic engine between not only the U.S. and Mexico but the U.S. and many, many other countries. Oscar Munoz
Think Other Other Countries Only Economic Thriving Between Countries Mexico Engine Many
We are market based and have to differentiate our product in many ways; pricing isn't the only one. Oscar Munoz
Market Our Ways Only Pricing Product Many Based Differentiate
It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines. Oscar Munoz
Experience Better Entire About Wines New Just Meals Seat
Our progress isn't just limited to the operation. Financially, we have been performing well. United's 2015 earnings were one of the best in the company's history, and we made significant progress shrinking the margin gap with our closest competitors, strengthening our balance sheet, and returning significant cash to shareholders. Oscar Munoz
Best History Balance Progress Made Earnings Our Significant Financially Cash Shareholders Performing Well Operation Returning Sheet Limited Were Been Closest Just Company Gap United Shrinking Margin Strengthening Competitors
United spent $1.2 billion repurchasing shares in 2015 and plans to spend $1.5 billion on share repurchases in the first quarter of 2016. We have a lot of positive momentum, but this is just the beginning. Oscar Munoz
Positive First Beginning Spend Spent Share Shares Quarter Lot Just Plans Billion Momentum United
We have to realize we have millions of human beings traveling on our equipment. Oscar Munoz
Our Equipment Human Human Beings Realize Beings Traveling Millions
Everyone has images in their mind of what to expect from different groups. Oscar Munoz
Mind Everyone Expect Different Groups Images
It's the human approach to customers that I want to bring back. Oscar Munoz
Approach Back Human Want Customers Bring
To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers. Oscar Munoz
Working Together Together Other Our Thousands Purpose Shared Supporting Safely Passengers Go Get Where Want Happily Customers Us Working Requires Each Serving
I am a first-generation college graduate, and I'm proud to say that most of my other siblings have college degrees as well. Our parents taught us to work hard and never forget our family roots, where we came from, and how much effort it took to get to where we are today. Oscar Munoz
Work Today Family Work Hard College Parents Other Took Our Say Degrees Never Never Forget Most Well Proud How Am How Much Came Effort Forget Get Graduate Taught Where Us Much Roots Hard Sibling
The airline industry has been closely watching, monitoring, exactly what the rail industry has done. Oscar Munoz
Airline Has-Been Exactly Exactly What Industry Been Closely Done Rail Monitoring Watching
It is important that we win back the trust of employees first, then customers. Oscar Munoz
Trust Win First Employees Important Back Customers Then
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense. Oscar Munoz
Sense Our Would Proper Allow Individuals Provided Managers Common Procedures Common Sense Them Use
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