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I am blessed to count among my friends and colleagues people who are very thoughtful and who deeply care about our country.
Mark Goulston
People
Care
Country
Blessed
Our
Thoughtful
Colleagues
About
Count
Am
Friends
Very
Who
Among
Deeply
If there was one key to happiness in love and life and possibly even success, it would be to go into each conversation you have with this commandment to yourself front and foremost in your mind, 'Just Listen' and be more interested than interesting, more fascinated than fascinating, and more adoring than adorable.
Mark Goulston
Happiness
Life
Success
Love
You
Conversation
Yourself
Key
Mind
Possibly
Would
Would-Be
More
Adorable
Adoring
Go
Commandment
Foremost
Than
Front
Listen
Just
Interested
Interesting
Your
Fascinated
Fascinating
Even
Each
Why do people who consider themselves good communicators often fail to actually hear each other? Often it's due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.
Mark Goulston
Good
Experience
People
Other
Consider
Someone
Seems
Volatile
Fail
Vent
Styles
Due
Hear
Often
Patronizing
Explain
Themselves
Communicators
Who
Each
Why
Actually
Connecting is always better than disconnecting.
Mark Goulston
Better
Always
Than
Connecting
Technology loves and thrives and makes gobs of money on conspicuous consumption.
Mark Goulston
Technology
Money
Thrive
Conspicuous
Consumption
Makes
Loves
MIA stands for 'missing in action,' which is the way others can experience you when you're too busy multi-tasking, being pulled at by the world and by everything that's going on in your head, and, essentially, when you're too busy being busy.
Mark Goulston
You
Experience
World
Being Busy
Action
Busy
Too
Others
Everything
Way
Head
Missing
Going
Essentially
Being
Which
Your
Stands
Pulled
Forget the empty platitudes; your star employee is not a 'godsend.' They are a person deserving of your not infrequent acknowledgment and worthy of appreciation and respect.
Mark Goulston
Appreciation
Respect
Worthy
Employee
Empty
Person
Forget
Acknowledgment
Your
Star
Platitudes
Deserving
Very often, when you get into a conversation that's more of a debate, you'll pick up that the other person is venting at you. And when someone vents at you, it triggers a reaction. You get defensive and vent back.
Mark Goulston
You
Conversation
Debate
Other
Defensive
Back
Triggers
Someone
More
Pick
Vent
Reaction
Up
Very
Person
Get
Often
The amygdala is like a point guard in the emotional part of your middle brain. When it is overwhelmed, it hijacks you away from being able to access your upper rational brain and think and assess what to do. It essentially disables your ability to think.
Mark Goulston
You
Think
Guard
Ability
Able
Rational
Point
Point Guard
Emotional
Part
Like
Access
Brain
Overwhelmed
Upper
Essentially
Middle
Being
Your
Assess
Away
To many in the global community, American business - especially our financial institutions - are seen as a bunch of thieves, and as the saying goes, 'There's no honor among thieves.'
Mark Goulston
Saying
Business
Financial
Honor
Seen
Community
Thieves
Our
Global
Institutions
Bunch
American
Goes
Many
Among
When you're actually talking over someone, it's as if you're just pontificating and they're not even there. And their body language - they're trying to get away from you. And if you're pontificating at an audience, and there's a break, the non-martyrs in the audience are not going to come back. I mean, they just want to get away from you.
Mark Goulston
You
Language
Back
Someone
Over
Come
Talking
Audience
Get
Trying
Going
Just
Want
Break
Mean
Body
Body Language
Even
Away
Actually
Yes, CEOs are under pressure from all sides, and executives have all sorts of people pushing and pulling at them. But too often, they begin to view and treat their teams, and especially their assistants, as appliances. And a good assistant knows that the last thing their boss wants to hear from them is a personal complaint about anything.
Mark Goulston
Good
People
Treat
Pressure
Too
Complaint
Sides
About
Boss
Pushing
Executives
Sort
Knows
Hear
Yes
Begin
Personal
Often
Anything
Wants
Them
CEOs
View
Teams
Thing
Appliances
Assistant
Last
Assistants
Pulling
Women work and feel like they have to take care of so many details. Sometimes they don't get much help from their husbands.
Mark Goulston
Work
Women
Sometimes
Care
Details
Husbands
Take
Take Care
Feel
Like
Get
Much
Help
Many
I know CEOs, and they get sick when they have to lay people off, especially around Christmas.
Mark Goulston
Christmas
People
Sick
Lay
Know
Around
Off
Get
CEOs
The crux is this: you can't be sincerely empathic towards and angry at someone at the same moment. In other words, you can't walk in someone else's shoes and step on their toes at the same time.
Mark Goulston
Time
Angry
You
Words
Walk
Shoes
Other
Else
Someone
Step
Towards
Sincerely
Crux
Same
Same Time
In Other Words
Toes
Moment
Self-esteem is crucial to how much or how little contentment you feel at the end of your life.
Mark Goulston
Life
You
Contentment
Crucial
Feel
Self-Esteem
How
How Much
End
Little
Much
Your
When as smart as you think you are is as wrong as you turn out to be, your life can fall out from under you.
Mark Goulston
Life
You
Smart
Fall
Think
Out
Wrong
Turn
Your
Do not go out first thing after signing a contract and buy assets that are huge compared to the contract signed. Just because you have money for the first time doesn't mean you have to spend it before you know all the ramifications of buying the assets.
Mark Goulston
Buy
Time
You
Money
First
Before
Ramifications
Spend
Signed
Out
Signing
Know
First Thing
Because
First Time
Go
Contract
Huge
Just
Just Because
After
Mean
Compared
Assets
Thing
Buying
If, during childhood, you were fortunate to have a parent who drilled into you, 'You can be anything you want to be if you try hard enough at it,' and then supported you in actions, that is something you take with you all your life.
Mark Goulston
Life
You
Try
Enough
All Your Life
Parent
Something
Take
Supported
Were
Childhood
Want
Anything
Then
Your
Fortunate
Hard
Who
Actions
I have heard it said that the measure of a civilization is how it treats those who have hurt it. I think a further measure is how it treats those who deeply disappoint it.
Mark Goulston
Hurt
Think
Further
Those
Civilization
Disappoint
Said
How
Heard
Measure
Who
Deeply
Treats
Denial is not always a bad thing. Without it, you couldn't function. For instance, if you were hyperaware and hypervigilant regarding all the dangers in the world - from driving your car to crossing the street to eating food that might have contaminants in it to taking medications that have many side effects, etc. - you would become frozen.
Mark Goulston
Food
You
World
Denial
Car
Become
Side
Dangers
Bad
Would
Eating
Crossing
Bad Thing
Instance
Driving
Taking
Without
Always
Were
Effects
Frozen
Regarding
Etc
Might
Your
Many
Function
Street
Thing
Medications
You can't create more jobs for an economy where the vast majority of people are hesitant and even afraid to spend and buy.
Mark Goulston
Buy
You
People
Hesitant
Spend
Jobs
More
Vast
Vast Majority
Economy
Majority
Afraid
Where
Create
Even
The best way to learn to be present and develop presence is to have the experience of someone you respect and admire being present with and for you.
Mark Goulston
Best
You
Respect
Experience
Way
Admire
Best Way
Someone
Develop
Learn
Being
Presence
Present
Be comfortable in your own skin. Comfort and discomfort are contagious.
Mark Goulston
Own
Skin
Contagious
Comfort
Comfortable
Discomfort
Your
President Reagan preached 'trickle down economics' but naively did not reckon on the fact that the wealthy would only care about getting more for themselves instead of caring about helping those with less.
Mark Goulston
Care
Economics
Down
President
Caring
President Reagan
Reckon
Those
Trickle
Would
Wealthy
About
More
Only
Fact
Instead
Reagan
Preached
Did
Getting
Themselves
Less
Helping
Given the choice between instant gratification and the lasting satisfaction of earning the esteem of someone you respect and admire, all but the most small-minded would choose the latter.
Mark Goulston
You
Respect
Lasting
Earning
Latter
Would
Admire
Someone
Given
Instant
Instant Gratification
Between
Most
Esteem
Choice
Choose
Gratification
Satisfaction
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