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Customer Quotes
A stock certificate is not a tool, like a shovel, or a commodity, like a pound of cheese. What we sell a customer is not a share in a business, but a view of the Elysian Fields. A financier is a creative artist. Our function is to stimulate the imagination. We are poets!
Jean Giraudoux
Business
Creative
Cheese
Imagination
Tool
Our
Financier
Poets
Pound
Share
Like
Stimulate
Sell
Stock
Artist
Commodity
Fields
Customer
View
Creative Artist
Shovel
Certificate
Function
As far as the customer is concerned, the interface is the product.
Jef Raskin
Concerned
As Far As
Customer
Far
Interface
Product
In this industry, there's a lot of cases of being a competitor in one way, but you're often a customer and a vendor in another way. It's not atypical in aerospace. Actually, it's not that atypical in a lot of industries.
Jeff Bezos
You
Competitor
Way
One-Way
Cases
Industries
Industry
Another
Another Way
Aerospace
Lot
Often
Being
Customer
Actually
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.
Jeffrey Gitomer
Knowledge
You
Prospect
Stuff
Expects
Just
Customer
Your
Buyer
All that Rent the Runway has really done is we've opened up the technology and logistics to make it possible to have the customer decide how long she needs an article of clothing for.
Jennifer Hyman
Needs
Technology
Long
Possible
Runway
Logistics
Opened
She
Make
Rent
How
Up
Article
Done
Clothing
Decide
Customer
Really
We're giving our customer access to things she wouldn't have otherwise purchased, either because it wasn't smart to buy it, or she couldn't afford it.
Jennifer Hyman
Buy
Smart
Giving
Otherwise
Our
Purchased
She
Because
Access
Afford
Either
Customer
Things
With customers' permission, fintech firms have increasingly turned to data aggregators to 'screen scrape' information from financial accounts. In such cases, data aggregators collect and store online banking logins and passwords provided by the bank's customers and use them to log directly into the customer's banking account.
Jerome Powell
Financial
Increasingly
Collect
Log
Cases
Data
Online
Directly
Permission
Provided
Account
Accounts
Scrape
Bank
Banking
Screen
Store
Information
Customer
Them
Customers
Turned
Use
You shouldn't take a customer who's buying an album, who's happy buying an album, and try to tell them that what they're doing is wrong.
Jimmy Iovine
You
Happy
Try
Tell
Take
Wrong
Doing
Customer
Them
Album
Buying
I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not.
Jimmy John Liautaud
Experience
Offer
Same
Wanted
Stores
Whether
Customer
As soon as I go to Wall Street, my customer - all of a sudden, I'm working for people that don't know me. They don't know how much I love what I do.
Jimmy John Liautaud
Love
Me
People
Soon
Know
How
How Much
Go
Wall
Wall Street
Customer
Much
Working
Sudden
Street
I think a lot of people overlook the importance of the menu as a marketing tool and a way of communicating to the customer what the ambition of their restaurant is. Not only the typeface and the design, but what is it printed on? Is it cheap-looking? Is it the right kind of paper for that restaurant?
Joe Bastianich
People
Ambition
Design
Think
Tool
Way
Marketing
Paper
Kind
Restaurant
Only
Menu
Importance
Printed
Overlook
Lot
Customer
Communicating
Right
Right Kind
Once you create a loyal customer base, it's tough for a competitor to take that away.
Joe Mansueto
You
Tough
Competitor
Once
Take
Customer
Create
Loyal
Base
Away
With the emergence of the Internet, it has become possible for creative and bold people with focus and determination to establish businesses in some of our remotest communities. But these will not work if they do not have reliable transport routes responding to the impatient modern customer.
Johann Lamont
Work
Creative
People
Determination
Internet
Will
Focus
Become
Our
Responding
Possible
Reliable
Some
Emergence
Impatient
Modern
Establish
Customer
Communities
Transport
Businesses
Bold
Routes
Auctomatic was a compressed start-up experience, going from start to launch to acquisition in under a year. We spent a long time building the product before getting our first customer, whereas with Stripe we made sure we had paying customers from the very start.
John Collison
Time
Experience
Made
Long
Long Time
First
Building
Year
Before
Our
Spent
Stripe
Launch
Had
Sure
Very
Getting
Going
Whereas
Customer
Customers
Acquisition
Product
Paying
Start
Start-Up
When the kids were young, they just wanted to be around us. We were units of comfort and support. As they get older, we work the turnstile, helping the exasperated customer pass whatever temporary obstacle is keeping them from their next exciting thing. Now we're the ones who just like having them in the room.
John Dickerson
Work
Whatever
Young
Older
Kids
Temporary
Having
Exciting
Support
Obstacle
Like
Comfort
Around
Pass
Were
Get
Just
Wanted
Customer
Room
Them
Us
Next
Who
Helping
Now
Keeping
Thing
Units
First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever.
John L. Flannery
First
Whatever
Strategy
Cost
Foremost
Customer
Because the Spanish eat so crazily late - anybody who's been to Spain has had the experience of sitting down at 9:30 P.M. to find themselves the first customer in the restaurant - they tend to favour an early-evening drink and a nibble to keep them going.
John Lanchester
Experience
First
Down
Late
Find
Favour
Restaurant
Eat
Drink
Tend
Had
Because
Been
Sitting
Going
Anybody
Spain
Spanish
Customer
Them
Themselves
Keep
New Hampshire state government is a big customer for prescription drug companies. Just as businesses do, we should take advantage of the bargaining power we have as a big customer.
John Lynch
Government
Take Advantage
Power
Big
State
State Government
Take
Advantage
New
Drug Companies
New Hampshire
Hampshire
Just
Customer
Should
Bargaining
Businesses
Companies
Prescription
It's easy for me to see how a business proposition is going to play out, or who our next-generation competitors are, from taking this data point from this customer and another data point from another customer... and jump to Z.
John T. Chambers
Me
Business
Our
Out
Easy
See
Data
Point
Proposition
Taking
Another
How
Jump
Going
Customer
Who
Play
Competitors
Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct.
John T. Chambers
Business
Past
Our
Distinct
Structure
Segments
Well
Line
Were
Very
In The Past
Customer
Us
Product
Requirements
Served
Just as we are enhancing the customer side of our marketplace, we are also looking for ways to increase our contributor expense.
Jon Oringer
Looking
Increase
Side
Our
Marketplace
Ways
Also
Contributor
Expense
Just
Customer
Enhancing
Citizens identify with something larger than themselves - if one's country is attacked, it can feel like a personal attack in a way that a fellow bank customer's account theft does not feel like a personal invasion.
Jonathan Zittrain
Country
Way
Citizens
Invasion
Something
Attack
Attacked
Feel
Like
Fellow
Identify
Does
Account
Than
Personal
Bank
Theft
Customer
Themselves
Larger
When I'm talking about a product, before it was a product, it was in my brain. So if I have an inspiration, I will literally get up in the middle of the night, and I'll dream about my customer... I don't feel like it's selling. I feel like it's talking about my children.
Joy Mangano
Will
Before
Dream
About
Inspiration
Feel
Like
Talking
Brain
Up
Selling
Get
Middle
Children
Literally
Customer
Product
Night
For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.
Karen Katz
Future
Eyes
Everything
Able
Accomplish
Want
Customer
View
Today, fashion shows are now blogged and broadcast all over the world via social media. By the time the merchandise ships many months later, the newness and excitement has worn off, and in many cases, the customer has moved on.
Karen Katz
Today
Time
Fashion
World
Social Media
Worn
Broadcast
Later
Months
Cases
Merchandise
Excitement
Over
Off
Ships
Via
Moved
Moved On
Newness
Social
Customer
Many
Shows
Media
Now
By The Time
People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.
Karen Katz
Me
You
Experience
People
Every
Delivering
Up
Personal
Personal Experience
The Hardest Thing
Customer
Ask
Hardest
Keeps
Hardest Thing
Thing
Night
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