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Customer Quotes
Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.
Mary Dillon
You
Easily
About
Something
Retail
How
Amazon
Quickly
Expectations
Get
Done
Which
Customer
Things
If you make the customer a promise... make sure you deliver it.
Merv Griffin
You
Promise
Deliver
Make
Sure
Customer
The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.
Michael D. Barnes
Police
Will
Gun
Country
Exactly
Exactly What
More
Only
Never
He
Police Officers
Industry
Dealer
Said
Importantly
Sell
Than
Get
Officers
Trying
Again
Customer
Across
Paying
Two
Our business is about technology, yes. But it's also about operations and customer relationships.
Michael Dell
Technology
Business
Relationships
Our
About
Also
Operations
Yes
Customer
Rural technology is moving from kind of the back office to where everything, every company - sales, marketing, customer acquisition, new product development, media - all industries are becoming technology industries. And it's not information technology: it's business technology.
Michael Dell
Technology
Business
Every
Back
Everything
Marketing
Kind
Rural
Development
New
Industries
Becoming
Sales
Office
Where
Information
Information Technology
Moving
Customer
Acquisition
Product
Company
Media
The customer reaction to Dell going private has been a lot more positive than I would have ever imagined. Customers see it as - 'You don't have to be distracted. Now you can totally focus on your business.' So they see it as a positive.
Michael Dell
Positive
You
Business
Focus
Has-Been
Distracted
Would
See
Totally
More
Dell
Reaction
Private
Been
Lot
Than
Going
Customer
Customers
Your
Now
Ever
Imagined
The best customers for us are the ones that present us with a new problem because chances are, if one customer has that problem, 100 more have it, or 1,000, or 10,000. So you start thinking about solution development rather than product development.
Michael Dell
Best
You
Problem
Thinking
Solution
About
Rather
More
Development
New
Because
Than
Customer
Customers
Us
Product
Present
Start
Chances
As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.
Michael Gerber
Relationship
You
Mind
See
Feel
Look
How
Owner
Just
Customer
Product
Your
Works
If you get a pant that fits the woman, as all women know, you get a loyal customer for life.
Mickey Drexler
Life
You
Woman
Women
All Women
Know
Fits
Get
Customer
Loyal
Apple has beautiful design, beautiful product, incredibly functional. But mostly, it's about picking product, getting behind it, marketing it, and introducing it to a customer. What they've done just inspires me.
Mickey Drexler
Beautiful
Me
Design
Incredibly
Marketing
Introducing
About
Inspires
Picking
Mostly
Done
Getting
Behind
Just
Customer
Product
Functional
Apple
It's an amazing feeling when I have a customer who tries a leg on and is able to go snowboarding for the first time.
Mike Schultz
Time
Amazing
First
Feeling
Tries
Able
First Time
Go
Amazing Feeling
Leg
Snowboarding
Customer
Who
Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.
Mindy Grossman
Our
Ability
One-On-One
Point
Advantage
Customer
Us
Create
Engagement
Strategic
Differentiation
You have to understand who your customer is and her motivations and marry it to what's happening in the outside world.
Mindy Grossman
You
World
Marry
Outside
Outside World
Understand
Motivations
Happening
Customer
Your
Who
Her
We have a highly specialized customer and want to give her the best experience somewhere she can trust.
Mindy Grossman
Best
Trust
Experience
Somewhere
Give
Highly
She
Want
Customer
Specialized
Her
Fundly is at the dynamic intersection of high-growth technology startups, social entrepreneurship, and the exploding world of social media. Kapor Capital is proud to back this passionate team, their product, and Fundly's impressive customer base.
Mitch Kapor
Technology
World
Social Media
Startups
Back
Entrepreneurship
Proud
Passionate
Impressive
Dynamic
Social
Customer
Capital
Exploding
Product
Team
Base
Media
Intersection
Every moment contains an opportunity to create feelings of satisfaction and excitement in a customer. It's up to retailers to make it happen.
Neil Blumenthal
Opportunity
Feelings
Every
Excitement
Contains
Make
Make It Happen
Up
Happen
Customer
Create
Moment
Satisfaction
At Warby Parker, we moved our focus to promotion only after we'd spent time creating our product, a user-friendly website, and an on-the-ball customer experience team.
Neil Blumenthal
Website
Time
Experience
Focus
Our
Spent
Promotion
Only
Parker
Moved
After
Customer
Creating
Product
Team
User-Friendly
At Warby Parker, we say that we're customer focused but medium agnostic.
Neil Blumenthal
Medium
Say
Focused
Parker
Customer
Agnostic
In Japan, the attention to detail in customer service is an experience that is unlike anywhere else. It's really quite special. I think everyone who's interested in fashion would do well to take a trip to learn about presentation and the way the merchandise is handed to you. These are skills that no one really thinks about.
Nick Wooster
Service
Fashion
You
Experience
Think
Else
Everyone
Unlike
Way
Detail
Would
Trip
About
Take
Merchandise
No-One
Attention
Well
Learn
Handed
Quite
Anywhere
Anywhere Else
Interested
Japan
Customer
Customer Service
Really
Skills
Special
Thinks
Presentation
The Winter Kate-House of Harlow 1960 customer is a multi-tasker, therefore it's important that they are able to put together an outfit with ease and elegance. Pieces that are easy to mix within their own wardrobe. Easy dressing while maintaining a well put together look.
Nicole Richie
Winter
Together
Important
Own
Ease
Easy
Able
Outfit
Dressing
Put
Maintaining
Look
Pieces
Well
Within
Mix
While
Wardrobe
Customer
Therefore
Elegance
I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.
Nobu Matsuhisa
Success
Me
Happy
First
Back
Restaurant
Followed
Make
Learned
Sure
Automatically
Again
Customer
Customers
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.
Oscar Munoz
Service
Experience
Setting
Our
Booking
Airlines
Claim
Baggage
Customer
Customer Service
Customers
Us
Dedicated
Standard
Elevate
Among
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way.
Oscar Munoz
Service
Best
Coffee
Thought
Employees
Our
Way
Thoughtful
Launching
Having
Price
Performance
Docile
Were
Being
Want
Mean
Customer
Customer Service
Being The Best
Wars
Necessarily
Basics
Disruptive
Competitors
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing.
Oscar Munoz
Work
You
Do The Right Thing
Too Late
Never Too Late
Will
Responsibility
Too
Late
Right Thing
Way
Take
Never
No-One
Know
Make
Mistreated
Want
The Right Thing
Customer
Customers
Apologize
Should
Full
Ever
Deeply
Right
Thing
It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.
Oscar Munoz
Service
Best
Three
Important
Ourselves
Reliability
Tell
Critical
Factors
Know
Trying
Going
Often
Different
Information
Customer
Customer Service
Customers
Flexibility
Many
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.
Oscar Munoz
Needs
You
Consequences
Meet
Telecommunications
Exceeding
Consumer
Also
Real
Doing
Very
Expectations
Rewards
Substantive
Customer
Products
Businesses
Railway
Desires
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