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W. Edwards Deming Quotes
W. Edwards Deming Quotes
W. Edwards Deming
American
Scientist
Born:
Oct 14
,
1900
Died:
Dec 20
,
1993
Management
Nothing
People
Quality
Will
You
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Quality is pride of workmanship.
W. Edwards Deming
Work
Quality
Pride
Workmanship
It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards Deming
Best
You
Enough
Must
Do Your Best
Know
Then
Your
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
W. Edwards Deming
Attitude
Good
Knowledge
Man
Financial
Car
Shoes
Nothing
Good Manager
Background
Charge
About
Prevailing
Foolish
He
Put
Know
Manager
Managing
May
Process
Anyway
Anywhere
Production
Special
Manufacturing
I am forever learning and changing.
W. Edwards Deming
Learning
Changing
Am
Forever
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
W. Edwards Deming
You
Man
Better
Problems
Will
Increase
Way
Machine
Machinery
Run
Give
Maintenance
New
Operation
Sure
Sure Way
Understand
How
Efficient
Just
Productivity
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
You
Nothing
Right Question
Know
How
Discover
Question
Ask
Right
The big problems are where people don't realise they have one in the first place.
W. Edwards Deming
People
Problems
First
Big
First Place
Big Problems
Where
Realise
Place
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
W. Edwards Deming
People
Will
Meet
Meeting
Destroy
Enterprise
Jobs
Targets
Dependent
Them
Even
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. Edwards Deming
You
Light
Nothing
Competitor
Else
Only
He
Him
Knows
Nonsense
Led
Expect
Expectations
Tire
Customer
Asked
Your
Electric
Electric Light
Ever
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
Work
Day
Nothing
Seventy
Percent
American
Which
Average
Average American
Worker
Fifty
American Worker
Interruptions
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
W. Edwards Deming
Organization
Research
More
Individual
Himself
Climate
Than
Contribution
Influences
Far
Shows
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Service
Business
Profit
Project
About
Repeat
Friends
Boast
Them
Customers
Your
Bring
Lack of knowledge... that is the problem.
W. Edwards Deming
Knowledge
Problem
Lack
The prevailing system of management has crushed fun out of the workplace.
W. Edwards Deming
Management
Crushed
System
Out
Prevailing
Fun
Workplace
Whenever there is fear, you will get wrong figures.
W. Edwards Deming
You
Fear
Will
Wrong
Get
Whenever
Figures
Any manager can do well in an expanding market.
W. Edwards Deming
Market
Well
Expanding
Manager
Any
Hold everybody accountable? Ridiculous!
W. Edwards Deming
Everybody
Accountable
Hold
Ridiculous
Innovation comes from the producer - not from the customer.
W. Edwards Deming
Innovation
Customer
Producer
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards Deming
World
Protection
Took
Would
Would-Be
Only
Over
Years
Five
Screaming
Predicted
Manufacturers
Four
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
Management
Objectives
Including
Eliminate
Numerical
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
W. Edwards Deming
You
Quality
Inflation
Increase
High
Stay
Costs
Prices
Maintain
Sell
Want
Declining
Much
Workers
Means
Production
Paid
Your
Productivity
Less
Unit
Profits
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. Edwards Deming
Quality
World
Competition
Thought
Everything
About
Had
Bought
Nobody
Disaster
America
American
American Companies
Much
Produced
Really
Should
Companies
Why
Prescription
You should not ask questions without knowledge.
W. Edwards Deming
Knowledge
You
Without
Questions
Ask
Should
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