39 Oscar Munoz Quotes for You to Enjoy

Oscar Munoz

American Businessman

Born: 1959

Employees People Service Think Work You

Related authors: Bill Gates Henry Ford Jim Rohn Les Brown Peter Drucker Stephen Covey Steve Jobs Warren Buffett

We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet. Oscar Munoz

Pet Sorry Course Loss Anything Loved Your Luggage Deeply

We're going to teach and broaden sort of the cultural impact of respect and dignity, regardless of where you're sitting. And that's why we've said once you've boarded an aircraft, we're not going to take you off except for safety and security. Oscar Munoz

You forget sometimes that the people you're carrying are human. Oscar Munoz

You People Sometimes Carrying Forget Human

For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust and connection. You'll tell me something, I'll act on it, and then that builds on itself. Oscar Munoz

Me You Trust People Treat Building Sense Other Broad Tell Would Something Empathy Like Concept Builds How Truly Itself Get Common Common Sense Little Then Act Connection Differently Treated

I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing. Oscar Munoz

Life History You Conversation Employees Nothing Side Our Tell Kind Thousands See One-On-One About More Small Had He He Or She She Himself How Been Off Than Person Them Many Moments Company Thing Pull

If I have any strength that would be considered above average, it is that I can read people. Oscar Munoz

Strength People Considered Would Would-Be Above Read Any Average

Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it's highly genetic. Oscar Munoz

The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people. Oscar Munoz

People Complicated Minimal One Or Two Process Certain Flights Actually Two Two People

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer. Oscar Munoz

Service Day You Business People End Of The Day Space Focus Believe Enough Back Our Aligned Airline Focused About Primary Got Provide End Get Again Customer Engaged Product Express Differential

Everyone eventually matches or leapfrogs everyone else. Oscar Munoz

Else Everyone Everyone Else Matches Eventually

Oscar Munoz Quotes

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