Susie Dent quote

We all know that little words or phrases can mean a lot, yet so few of us know just what to say. Phrases, such as 'chin up,' or 'it could be worse,' usually have the opposite effect; they feel tired and impersonal, even dismissive.
Susie Dent

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Dent's Modern Tribes: The Secret Languages of Britain
Dent's Modern Tribes: The Secret Languages of Britain
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