19 Stanley Marcus Quotes for You to Enjoy

Stanley Marcus

American Businessman

Born: Apr 20, 1905

Died: Jan 22, 2002

Buy Department Me People Thought You

Related authors: Bill Gates Henry Ford Jim Rohn Les Brown Peter Drucker Stephen Covey Steve Jobs Warren Buffett

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience. Stanley Marcus

Experience Become Pleasant Pleasant Experience Distinguishing More Factor Hostile Instead Between Mass Goods Mass Production Another How Making Effect Going Store Stores Customers Skillful Product Production Standardized Satisfying

I'm lucky that I was in retailing during the time that I call the golden age of retailing. Stanley Marcus

Time Age Retailing Call Golden Golden Age Lucky

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case. Stanley Marcus

Service Buy Me Conversation Made Carried Would Case Cases Attempt Had Beverly Beverly Hills Equal Hills Attractive She Another Said Leather Shelves Provide End Shop Asked Show

The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas. Stanley Marcus

Important Sacramento Developing Institution Like Towns Became Provided Very America Department Department Store Store Places Century Product Show Dallas