Ronald Kessler quote

Lacking a profit motive, workers in the government by and large have a different work ethic from those in private industry. When they could make one call, federal workers take a meeting. When they could find an answer on the Internet, they form a study committee. Instead of appointing one supervisor, they appoint five.
Ronald Kessler

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In the President's Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect
In the President's Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect
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