Christopher Voss quote

When you expect to get into a negotiation, you expect to be faced by a guy that's going to attack you, a guy or gal that's going to attack or that they're going to try to get the best of you. Two-thirds of us, that makes us very defensive.
Christopher Voss

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Never Split the Difference: Negotiating as if Your Life Depended on It
Never Split the Difference: Negotiating as if Your Life Depended on It
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